Frequently Asked Questions
Q: Where do you ship?
A: Anywhere! We offer free shipping all over the world.
Q: Why is the product I want not available?
A: We're a small company, so we don't always have every product in stock. Sometimes things sell out faster than we anticipated and sometimes we're working on a new and improved version. Feel free to email us so we can tell you when we expect a product to be available.
Q: How long will shipping take?
A: All orders will ship within 2 business days. For Canadian and American orders, shipping should take 3-6 business days. Orders outside North America are unfortunately very slow: 1-2 months for Europe and South America, 2-3 months for Asia, Australia, and Africa. Please note that the free shipping option does not come with tracking, and orders do sometimes get lost in transit. If you're in a rush, you can upgrade your shipping for $9 and it will take approximately 2-4 weeks, depending on your location. If you're making a bulk international order, feel free to shoot us an email so we can advise on the most cost-effective arrangement.
Q: Will I have to pay duties and taxes when my package arrives?
A: For Canadian and American customers, no. For overseas customers, most likely not, but we can't make promises. Assuming you're only ordering one or two things, that's usually small enough to not get duties added, but it does happen. If you do pay anything, it will be a small amount.
Q: Can I buy FLUSTER in stores?
A: Yes! We have a growing group of FLUSTER retailers around the world. You can find our list of stores here.
Q: I'm interested in becoming a retail partner. Is that possible?
A: Yes! If you think FLUSTER would look real nice on the shelves of your store, and would like to inquire about wholesale terms and pricing, get in touch via our contact form. We'll give you all the details right away.
Q: What's your return policy?
A: Our "wasn't feeling it" guarantee lasts 30 days. Contact us at hello@flustergame.com within 30 days of your purchase to arrange your refund. If more than 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.